Frequently Asked Questions

How do I find my size?

You'll find a detailed Size Chart on each product page to guide you. If you're in between sizes, we suggest going one size up for the perfect fit that lets you move with ease.

How often do new designs launch?

Every Kore release is tied to an identity. Drops are limited, carefully designed, and announced first on our website and Instagram @thatsmykore.

What materials are used in Kore products?

We use premium fabrics selected for comfort, durability, and movement. Each product page includes material details so you know exactly what you're getting.

How should I care for my Kore?

Machine wash cold with like colours, gentle cycle. Do not bleach. Tumble dry low. Check the care label inside your product for specific instructions.

What payment methods do you accept?

We accept UPI, debit cards, credit cards, and Cash on Delivery (COD)

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 1 hour of placing them. Please contact us immediately at support@thatsmykore.com.

Is my payment information secure?

Yes. All payments are processed through secure, certified payment gateways.

Will I receive an order confirmation?

Yes, you'll receive an email and/or SMS confirmation with your order details once your purchase is successful.

How long does delivery take?

Orders are delivered within 7 working days from the date of dispatch.

Is shipping free?

Yes! We offer free shipping across India on all orders.

How do I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS.

Do you ship internationally?

We currently ship to all serviceable pin codes across India only.

What is your return policy?

You may request a return within 7 days of receiving your Kore.

How do I initiate a return or exchange?

Head to the Orders page on our website and raise a return or exchange request.

When will I receive my refund?

Refunds are processed within 7 business days after quality check.

Are exchanges free?

Yes. We offer free size exchanges and free return shipping.

Do you offer bulk or corporate orders?

Yes! Reach out to us for gifting and corporate order enquiries.

How can I collaborate or partner with Kore?

We'd love to connect for collaborations and partnerships at collaborations@thatsmykore.com .

Where are Kore stores located?

Kore is located at the Dawntown stores in Mumbai and Delhi.