Shipping Policy

Shipping Policy

At KORE, we are committed to delivering your order safely, efficiently, and with complete transparency. Our Shipping Policy has been designed to ensure a smooth shopping experience from the moment you place your order until it reaches your doorstep.

If you have any questions regarding shipping or delivery, our support team is always available to assist you at support@thatsmykore.com.

 

 

 

 

Domestic Shipping & Charges

We offer FREE SHIPPING ACROSS INDIA on all prepaid orders.

Cash on Delivery (COD) may be available on selected pin codes and may attract an additional convenience fee, which will be displayed during checkout.

Currently, we ship only within India. International shipping services will be introduced soon.

 

 

 

 

Tax & Duties

All prices displayed on our website are inclusive of applicable GST and taxes as per Indian regulations.

No additional taxes or duties will be charged for deliveries within India.

In the rare event of any location-specific delivery surcharge by our logistics partners, customers will be informed before dispatch.

For any billing-related queries, please contact our support team before placing your order.

 

 

 

 

Processing & Delivery Timelines

Orders are generally processed within 1–3 business days after successful payment confirmation.

Estimated delivery timelines:

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 5–8 business days

  • Remote Locations: 7–10 business days

Please note that delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, festivals, or other unforeseen circumstances.

During major sale events, product launches, or festive periods, deliveries may require additional processing time. Customers will be notified in case of significant delays.

 

 

 

 

Order Tracking

Once your order has been dispatched, you will receive a confirmation email and/or SMS containing your tracking details.

You can track your shipment using the tracking link provided in the dispatch notification.

If you do not receive tracking details within the stated processing period, please contact our support team.

 

 

 

 

Receiving Your Order

To help us resolve any delivery-related concerns quickly, we strongly recommend recording an unboxing video while opening your package.

In case you receive:

  • A damaged package

  • A tampered package

  • Missing items

  • Incorrect products

Please record a clear unboxing video and contact our support team within 48 hours of delivery with your order number and supporting evidence.

Claims raised without sufficient evidence may not be eligible for review.

If the outer package appears significantly damaged or opened before delivery, we recommend refusing acceptance and immediately notifying our support team.

 

 

 

 

Shipping Process

After an order is placed:

  1. Order confirmation is generated.

  2. Products undergo quality inspection.

  3. Items are securely packed.

  4. Shipment is handed over to our logistics partner.

  5. Tracking details are shared with the customer.

We work with trusted courier partners to ensure safe and timely delivery across India.

 

 

 

 

Order Cancellation Policy

Orders can be cancelled within 24 hours of placement or before they have been dispatched, whichever occurs first.

To request a cancellation, please contact our support team with your order details.

Once an order has been shipped, it can no longer be cancelled.

Refunds for eligible cancelled prepaid orders will be processed to the original payment method within 5–10 business days after approval.

 

 

 

 

Delivery Delays

While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to circumstances beyond our control, including:

  • Natural disasters

  • Extreme weather conditions

  • Transportation disruptions

  • Government restrictions

  • Public holidays

  • Courier operational issues



KORE shall not be held liable for delivery delays caused by such external factors; however, we will make every effort to keep customers informed and assist in tracking their orders.

 

 

 

 

Contact Us

For any shipping, delivery, or order-related assistance, please contact:

KORE Customer Support
Email: support@thatsmykore.com
Website: www.thatsmykore.com

We appreciate your trust in KORE and look forward to delivering an exceptional experience with every order.